1. Upfront purchases
Premium costs Starter at ₹810 / ₹6,570 / ₹9,855, Advanced at ₹1,620 / ₹13,140 / ₹19,710, or Agency at ₹2,430 / ₹19,710 / ₹29,565 for 30 / 365 / 1,095 days respectively, paid in full upfront through Razorpay. Daily and monthly equivalent prices are comparisons. Access starts after captured payment is confirmed; the expiry date is shown in Plans & billing.
2. No automatic renewal
Your plan expires at the end of its access period. We do not automatically renew it or charge you again. You may stop using Social9 at any time. Stopping use, disconnecting accounts, or requesting account deletion does not automatically refund a purchase.
3. Request a refund
Email visionarycue.informatics@gmail.com from your registered email with the subject "Social9 refund request". Include the payment or order reference, purchase date, selected plan, and reason. Never send card details, passwords, or OTPs.
We review requests individually, considering the payment record, access provided, reported problem, and applicable rights. There is no blanket refund guarantee. We will communicate the decision and, if approved, the amount and any effect on remaining Premium access.
4. Payment problems
Contact us if you believe you were charged twice, payment was captured but Premium did not activate, or the purchased service was not provided. Include the payment reference so we can investigate. If a bank debit appears after failed checkout, check the payment status with your bank or Razorpay and contact us before attempting repeated payments.
5. Approved refunds
Approved refunds are processed through Razorpay to the original payment method. Bank and payment-provider processing times vary. We will share the refund reference when available; approval does not mean the funds will appear immediately.
6. Your rights and contact
This policy does not limit refunds or other remedies required by applicable law. Social9 is operated by VisionaryCue Informatics Pvt. Ltd. Send refund questions or complaints to visionarycue.informatics@gmail.com. See our terms of service, privacy policy, and data deletion instructions.