1. Who we are and what this policy covers
Social9 is operated by VisionaryCue Informatics Pvt. Ltd. This policy covers our website at www.social9.io and the Social9 service, including content planning, drafting, scheduling, publishing, available analytics, and team workspaces.
2. Information we collect
We collect the name, email address, authentication details, and preferences you provide when creating and using an account. Passwords are stored as hashes. We also process brand profiles, audience and voice preferences, content ideas, captions, hashtags, uploaded photos and videos, media links, drafts, scheduled times, selected channels, publishing results, and support correspondence.
Team workspaces can contain member identities, roles, invitations, comments, draft versions, and approval history. Competitor profiles you add, reports, and available account insights are processed to provide the tools you use. When you use AI assistance, we may retain the generated text, suggestions, and feedback you submit to improve later recommendations for your brand.
For paid purchases, we retain plan and access-period details, order and payment references, payment status, and refund records. Razorpay processes checkout payment details. Social9 does not store full card numbers, CVVs, or payment OTPs.
Hosting and service systems may process IP addresses, browser and device information, request times, errors, and security logs to deliver and protect the service.
3. Connected social accounts
Social9 includes integrations for Instagram, Facebook Pages, LinkedIn, Threads, YouTube, X (Twitter), and Pinterest. Availability depends on the configuration, permissions, account eligibility, and platform approval shown in Accounts. Preview or sandbox connections are identified separately and do not demonstrate public production access.
You authorize connections through the provider. Social9 does not ask for your social platform password. We store account or channel identifiers, names, handles and profile pictures where supplied, encrypted access and refresh tokens, token expiry details, and the publishing information needed for your selected features.
- Instagram: authorized account identity, supported posts and media, publishing status, and account or media insights where permitted; publishing photos, carousels, or videos you select.
- Facebook Pages: the Pages you manage and authorize, Page identity, publishing records, and available Page or post insights; publishing selected Page posts and media.
- LinkedIn: authorized member identity and profile details, including email where granted, and publishing references; publishing content to the authorized profile. Insights depend on API access and may be unavailable.
- Threads: profile identity and picture, publishing records, and available post insights; publishing selected text, image, or video posts.
- YouTube: channel identity, video information, upload status, and authorized channel analytics; uploading videos with the title, description, audience declaration, and visibility you choose.
- X (Twitter): account identity, profile picture, post references, and permitted post information; publishing and scheduling text posts. API availability may depend on funded access.
- Pinterest: account identity, available boards, Pin details, and publishing status; creating image Pins on boards you select. Board-write permission also supports the explicitly requested sandbox demonstration board.
When you publish or schedule a post, its text, media, and publishing settings are sent to the selected platform through its API. Platform services may fetch uploaded media using a delivery URL. Avoid uploading confidential material intended to remain private. Scheduled publishing can take place while you are signed out, according to the instructions you saved.
4. How we use and share information
We use information to sign you in, maintain brand workspaces, save content, carry out publishing instructions, show available insights, manage team access, process purchases, provide support, investigate misuse, and maintain reliability. Workspace content and activity are visible to authorized members according to their roles.
We do not sell personal information. Information may be processed by hosting, database, media storage, email, payment, AI, and support providers as needed to provide the service. Connected platforms receive the information needed for the actions you request. We may disclose information when legally required or necessary to protect users and the service. Providers may process information in countries other than your own, subject to applicable requirements.
5. AI captions and recommendations
Premium AI assistance helps write, refine, shorten, and suggest hashtags or content plans. When you request assistance, your prompt or draft, brand profile, selected channels, relevant feedback and previous output excerpts, and available performance context may be processed by the configured AI service. Photos you explicitly attach for caption assistance may also be sent for analysis.
Review the information you submit and avoid unnecessary personal or confidential data. Generated suggestions require your review for accuracy, rights, and suitability. Requesting AI assistance does not itself schedule or publish a post. AI-provider processing is subject to that provider's terms and privacy practices.
6. YouTube and Google data
Social9 uses YouTube API Services for its YouTube connection. The Google Privacy Policy applies to Google's handling of information. You can revoke Social9's access through your Google account permissions and request removal of retained Social9 data using our data deletion instructions.
Google and YouTube data is used for the connected publishing, reporting, and assistance features described here. Where you request performance-based assistance, relevant channel or video metrics may be included in the context processed by the configured AI service. Social9's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements. Google user data is not sold or used for advertising or to train a general-purpose AI model.
7. Cookies and browser storage
Social9 uses browser local storage or session storage to keep your sign-in token and user details, depending on your remember-me choice. It also stores your selected brand, theme, and chosen plan, and temporarily caches dashboard information in session storage. Persistent preferences can remain until changed or cleared; session storage normally lasts for the browser tab's session. Signing out clears the stored sign-in information and dashboard cache.
You can clear cookies and site storage through your browser settings. Doing so may sign you out or reset preferences. Payment, authorization, and externally hosted media services may receive your IP address and browser information and use their own cookies or similar technologies under their policies.
8. Retention, disconnection, and deletion
We retain information while needed to provide the service and for legitimate security, payment, dispute, and legal requirements. Disconnecting a social account removes its Social9 connection record and stored authorization tokens. Disconnection does not itself delete your Social9 account, drafts, uploaded media, reports, or content already published on a platform.
Use our data deletion page to request deletion of retained platform data or your full account. Verified Instagram deauthorization and data-deletion callbacks remove the related Instagram connection. Full account deletion requires a separate request. We may retain records required by law, including payment or security records; restricted backup copies may remain until their normal replacement cycle.
9. Security and your choices
We use password hashing, encrypted provider-token storage, authenticated requests, and access controls. No online service can guarantee absolute security. Keep your credentials private, manage workspace membership carefully, and contact us if you suspect unauthorized activity.
You can update available account and brand settings, manage posts and scheduled content, disconnect accounts, and ask for access, correction, export, or deletion of personal information. Send requests from your registered email so we can verify them. We handle requests according to applicable law and explain any required retention or other limits. You may raise concerns with the relevant data protection authority where that right applies.
10. Children, changes, and contact
Social9 is intended for business use and is not directed to children under 13. We do not knowingly collect their personal information. Contact us if you believe a child has provided information so we can investigate.
Policy changes will appear here with a revised date. Where required, we will provide notice or obtain consent before a material change takes effect. Contact VisionaryCue Informatics Pvt. Ltd. at visionarycue.informatics@gmail.com for privacy questions and requests. Do not send passwords, full card details, or OTPs.